Customer Protection
Return & Refund Policy
Our straightforward terms governing product returns, hygiene guidelines, and refund disbursements.
Return Eligibility
Return eligibility: unopened items in original packaging within 30 days of delivery.
Returns are accepted within 30 days of delivery. Items must be completely unopened, unused, and in their original manufacturer packaging with all seals intact.
Hygiene Restrictions
Hygiene restrictions for opened hair care and beauty products and used tools where legally permitted.
Due to professional hygiene and safety standards, opened hair care products, topical beauty formulas, and used hair styling tools cannot be returned once unsealed, where legally permitted.
Damaged or Incorrect Products
Damaged or incorrect products: contact us with the order number and photos; we replace or refund.
If you receive a defective, damaged, or incorrect product, contact us promptly with your order number and clear photos. We will arrange a replacement or issue a full refund at no extra cost.
How to Start a Return
Starting a return: contact us with your order number.
To initiate a return, email PinkPearlBeauty@proton.me with your order number, reason for return, and packaging photos. Our team will review your request and supply return instructions.
Return Shipping
Return shipping is paid by the customer unless the item was damaged or incorrect.
Return shipping costs are the responsibility of the customer unless the return is due to our error or an item that arrived damaged.
Refund Processing
Refunds go to the original payment method after the return is received and checked.
Refunds are issued to your original payment method within 5 to 7 business days after our facility receives, inspects, and verifies the returned items.
Questions regarding an existing order?
Have your order number ready and our salon support team will assist you.
Cancellation Policy
Guidelines for cancelling an order prior to warehouse packaging and carrier dispatch.
Pre-Shipment Cancellation
Orders can be cancelled before they ship by contacting us with the order number. To request a cancellation, email PinkPearlBeauty@proton.me or call +1 (484) 298-9158 immediately with your order number.
Dispatched Orders
Orders already shipped follow the return policy. If your order has already shipped, it cannot be cancelled in transit and must instead be handled in accordance with our Return & Refund Policy upon receipt.
Refund Processing
Cancelled orders are refunded to the original payment method. Approved cancellations are refunded in full to the original payment method promptly upon cancellation verification.
324 Redcliffe Street
Elizabeth, NJ 07206, USA